betjee Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how betjee ("we", "us", "the Operator") collects, uses, stores, and protects the personal data of Users ("you", "the User") who access and use the betjee Platform at betjee.lat and associated services. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

betjee is committed to protecting the privacy and personal data of all Users, including players based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across Pakistan. This Policy is written in plain, accessible English and is intended to give you a clear picture of what data we hold and why.

This Policy should be read alongside betjee's Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and betjee.

2. Data We Collect

betjee collects the following categories of personal data:

2.1 Registration & Identity Data:

• Full name as provided during registration or KYC
• Pakistani mobile number (primary account identifier)
• Date of birth (for age verification purposes)
• CNIC number and/or a copy of your CNIC or passport (where KYC is required)
• Residential address in Pakistan (where required for KYC)

2.2 Financial Data:

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method identifiers
• JazzCash or Easypaisa account references, or bank account details used for transfers (stored in encrypted form only)
• Cryptocurrency wallet addresses where USDT TRC20 is used

2.3 Usage & Technical Data:

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser information
• Session duration and navigation patterns within the Platform
• Betting and gaming history including markets accessed, stakes placed, and outcomes

2.4 Communications Data:

• Contents of support queries submitted to betjee via chat or email
• Marketing preferences and communication consent records

3. How We Collect Data

betjee collects personal data through the following means:

• Direct provision: Information you enter during account registration, KYC submission, deposit/withdrawal requests, or support interactions.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device data, and session logs, via server logs and cookies.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, bank transfer gateways, and card processors following a deposit or withdrawal instruction initiated by you.
• Third-party verification: Where betjee uses authorised identity or fraud prevention services to verify the information you have provided, those services may return data to betjee.

4. How We Use Your Data

betjee uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your betjee account; enabling betjee login and session authentication.
• Service delivery: Processing deposits and withdrawals in PKR; crediting winnings; applying bonus offers; delivering live casino, sports betting, slot, and other gaming services.
• Regulatory compliance: Fulfilling KYC and AML obligations; age verification; fraud detection and prevention; responding to regulatory enquiries or legal orders.
• Responsible gaming: Monitoring betting behaviour to identify potential problem gambling indicators; applying self-imposed limits and self-exclusion instructions.
• Customer support: Investigating and resolving account, payment, or game-related queries.
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform performance, user interface, and game selection.
• Marketing communications: Sending promotional offers and updates via SMS or email where you have provided consent. You may withdraw marketing consent at any time through your account settings.

5. Legal Basis for Processing

betjee processes personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services described in the Terms & Conditions you accepted at registration.
• Legal obligation: Processing required to comply with KYC, AML, age verification, and other applicable regulatory requirements.
• Legitimate interests: Fraud prevention, Platform security, responsible gaming monitoring, and aggregate analytics — where betjee's interests do not override your fundamental privacy rights.
• Consent: Marketing communications and non-essential cookies — where you have given explicit consent which you may withdraw at any time.

6. Data Sharing

6.1 betjee does not sell, rent, or trade your personal data to third-party marketing organisations.

6.2 betjee may share your personal data with the following categories of authorised recipients:

• Payment processors: JazzCash, Easypaisa, banking partners, Visa/Mastercard networks, and cryptocurrency processing services — to the extent necessary to process your financial transactions.
• KYC and identity verification providers: Third-party services used to verify your identity documentation, subject to confidentiality agreements.
• Fraud and AML compliance services: Authorised fraud detection and transaction monitoring providers.
• Game software providers: Game providers such as Pragmatic Play, Evolution, and NetEnt receive anonymised session identifiers to deliver game content. They do not receive personally identifiable information beyond what is technically necessary for game operation.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory instruction.

6.3 All third-party service providers engaged by betjee are subject to contractual data protection obligations consistent with this Policy.

7. Cookies & Tracking

7.1 Essential Cookies: betjee uses cookies that are strictly necessary for the Platform to function — including session authentication cookies that keep you logged in and security tokens that prevent cross-site request forgery. These cannot be disabled without impairing Platform functionality.

7.2 Analytics Cookies: betjee uses first-party analytics to understand aggregate usage patterns — pages visited, session durations, and device types. This data is anonymised and used exclusively for Platform improvement. betjee does not use Google Analytics or other third-party tracking services that share data externally.

7.3 No Advertising Cookies: betjee does not use third-party advertising tracking cookies. You will not be retargeted across external websites based on your betjee activity.

7.4 Cookie Management: You may manage or delete cookies through your browser settings. Disabling essential cookies will affect your ability to use the Platform — specifically, you will not be able to maintain an authenticated betjee login session.

8. Data Retention

betjee retains personal data for the following periods:

• Active accounts: For the duration of your account relationship with betjee plus a period of five (5) years following account closure, unless a longer retention period is required by applicable law.
• Financial transaction records: Minimum of seven (7) years from the date of the transaction, in accordance with applicable AML record-keeping requirements.
• KYC documentation: For the duration of your account plus five (5) years, or longer if required by regulatory obligations.
• Support communications: Three (3) years from the date of the communication.
• Marketing consent records: Until consent is withdrawn plus three (3) years for proof-of-consent records.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

9. Data Security

betjee implements the following technical and organisational security measures to protect your personal data:

• TLS/SSL encryption for all data transmitted between your device and betjee servers
• One-way password hashing using industry-standard algorithms — betjee staff cannot retrieve your password in plain text
• Encrypted storage of sensitive financial identifiers (JazzCash wallet numbers, bank account details)
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Logging and monitoring of administrative access to data systems

No security system is infallible. In the event of a data breach that is likely to result in risk to your rights and freedoms, betjee will notify affected Users as required by applicable law and take immediate remedial action.

10. Your Rights

Subject to applicable law and betjee's legal obligations, you have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data betjee holds about you.
• Right of rectification: To request correction of inaccurate or incomplete personal data.
• Right of erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: To request that betjee restrict its use of your data in specified circumstances.
• Right to data portability: To receive your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: To withdraw consent for marketing communications or non-essential cookies at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact betjee support using the email address displayed on the Platform. betjee will respond within 30 days. betjee may need to verify your identity before processing a data rights request.

11. Children's Privacy

betjee does not knowingly collect personal data from any person under the age of 18. The Platform is strictly for adults aged 18 and above. If betjee becomes aware that it has inadvertently collected data from a minor, that data will be immediately deleted and the associated account closed. Parents or guardians who believe a minor has registered on betjee should contact support immediately.

12. Third-Party Links

The betjee Platform does not contain links to third-party websites. Where game software providers host game content within the betjee interface, those providers operate under separate privacy policies and data handling agreements. betjee is not responsible for the privacy practices of third-party software providers beyond the contractual obligations imposed on them by betjee.

13. Policy Updates

betjee may update this Privacy Policy from time to time to reflect changes in data handling practices, applicable law, or Platform features. Material updates will be communicated to registered Users via the mobile number or email associated with their account, or via a notice on the Platform. The date of the most recent revision is stated at the top of this Policy. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

14. Contact

For queries, data rights requests, or privacy concerns related to this Policy or betjee's data handling practices, please contact the betjee support team using the email address displayed in plain text on the betjee website. betjee aims to acknowledge all privacy-related requests within five (5) business days and to respond fully within thirty (30) days.

This Privacy Policy was last reviewed and updated in June 2026 and supersedes all prior versions.